Official statement in regards to service interruption for Celcom, service have been gradually restored nationwide by 9.00pm, 24 September 2009
With reference to the above, Celcom (Malaysia) Berhad would like to acknowledge that its’ customers nationwide had been experiencing some service interruptions in receiving and making calls within our network.
However, other services such as sms, email, GPRS, mobile broadband, roaming, IDD and calls to other networks and fixed line were not affected.
The failure was mainly due to heavy call volume which increased by 5 folds during the festive period. As a result, some of our major network nodes experienced a sudden overloading, causing a loss of signal between the nodes.
It is really unfortunate that these nodes, located at two different locations namely Kepong and Perda, Seberang Prai were both affected at the same time.
As of 9.00pm 24 September 2009, service is being gradually restored nationwide and Celcom customers can now enjoy uninterrupted service once again. We sincerely apologize for any inconvenience that this has caused to all our customers.
For publication purposes, please attribute quote to Celcom’s Official Spokesperson, YBhg. Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom (Malaysia) Berhad.
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